A dynamic freight forwarding business is seeking an experienced Sea Freight Forwarder to support the continued growth of its sea freight operations. This role is ideal for someone with a minimum of 5 years' sea freight experience who can manage end-to-end operations and contribute to commercial development.
Position: Full-Time, Permanent Hours: Monday to Friday, 08:30 - 17:30 Salary: Up to 35,000 (negotiable depending on experience) Location: Burntwood Contract Type: Hybrid available after 6-month probation (3 days office / 2 days WFH)
Key Responsibilities
Manage full-cycle FCL and LCL import/export shipments
Coordinate documentation, customs clearance, and transport
Quote clients and negotiate rates with carriers and suppliers
Monitor and resolve shipment issues using TMS and carrier portals
Handle costing, invoicing, and ensure smooth operational delivery
Deliver high-quality customer service and support sales opportunities
Build and maintain strong relationships with clients, suppliers, and agents
Contribute to service improvements and identify growth opportunities
Skills & Experience
Minimum 5 years' experience in sea freight forwarding (import/export)
Knowledge of air freight desirable (secondary to sea freight)
Strong understanding of Incoterms, trade lanes, and freight documentation
IMDG training advantageous
Proven ability to manage FCL/LCL shipments and negotiate rates
Experience with TMS/CRM systems and carrier portals
Strong commercial awareness and customer service skills
Network of industry contacts beneficial
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